In order to effectively strengthen strategic partnership relations according to an institutional system, Dubai Municipality represented by the GIS Center signed a service level agreement (SLA) with Emirates Integrated Telecommunications Company, (Du). The agreement aims to exchange data and provide appropriate solutions, infrastructure, services and smart systems at a global level; in order to improve and develop the quality of service delivery. The agreement was signed by Eng. Maryam Al Muhairi, Director of the GIS Centre and Mr. Saleem Al Balooshi Chief Technology Officer at Du